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Bug #15870

open

Azure: VM backups fail

Added by Marcos M about 1 month ago.

Status:
New
Priority:
Normal
Assignee:
-
Category:
Operating System
Target version:
-
Start date:
Due date:
% Done:

0%

Estimated time:
Release Notes:
Default
Affected Plus Version:
23.09
Affected Architecture:

Description

Running a backup against an instance in Azure fails after eventually timing out (>5hrs!).

No obvious reason for the error is given.

Job details

VM Name                               pfSense-23.09-SW1
Recovery Point Expiry Time in UTC     11/22/2023 11:58:58 PM
Backup Size                           0 MB
Activity ID                           fd189d69-2437-44d1-96ed-e384de388027
Error details

Error Code                            GuestAgentSnapshotTaskStatusError

Error Code                            Could not communicate with the VM agent for snapshot status.

Recommended action                    Please retry the backup operation. If the issue repeats, follow the instructions at http://go.microsoft.com/fwlink/?LinkId=800034.

Sub tasks

Name                   Status                  Duration
Take Snapshot          Failed                  05:25:14
Transfer data to vault Not started             00:00:00

Related issues

Related to Todo #15866: Update Azure agentNeeds Patch

Actions
Actions #1

Updated by Marcos M about 1 month ago

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