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Todo #12162

closed

Add "usb reset" as possible solution for non-booting flash drives on the SG-1100

Added by Kris Phillips over 2 years ago. Updated over 1 year ago.

Status:
Resolved
Priority:
Normal
Assignee:
Category:
Products
Target version:
-
Start date:
07/24/2021
Due date:
% Done:

100%

Estimated time:

Description

Recently I've noticed a fair number of customers having issues with multiple flash drives not wanting to boot properly on the SG-1100. I suspect there is a new revision of a flash controller or something that is causing headaches for end users. Nearly all of these situations can be resolved by running an extra "usb reset" command before running "run usbrecovery". This "kicks" many of these flash drives into behaving. We should add this as a note in the recovery docs stating "if you are having issues getting your flash drive to boot, please try running "usb reset" and then the recovery command to see if this resolves your issue".

Actions #1

Updated by Jim Pingle over 2 years ago

  • Category changed from Installation / Upgrades to Products
Actions #2

Updated by Jim Pingle almost 2 years ago

  • Status changed from New to In Progress
  • Assignee set to Jim Pingle
Actions #4

Updated by Jim Pingle over 1 year ago

  • Status changed from Feedback to Resolved
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