pfSense

Hi,

An issue I face is that we have a "firewall-aas" kind of approach to some customer's firewalls.
They pay us a monthly fee to have a working (not necessarily completely new) firewall and support, updates etc are included.

In this scenario we get some firewalls back that will go to another customer later.

Ex if I do a factory reset of a 2100 it will retain the config history and boot environments.
I then set a dummy pw, login, clear config history and boot environments and then do another reset before putting it on a shelf for later use.

This seems counter intuitive to me. I would expect the 2100 to be as it came from the factory.

Using the usb installer takes a lot more time but leaves it in the desired state.

I recognize that a factory reset retaining config history and boot environments might have its merits too as sometimes it's a quicker fix to just start over but with the option to roll back if you totally get it wrong.

I propose having some more options for the reset.
"Full reset" including config history and boot environment.
"Return to default settings" but retain config history and boot environments.

Regards, Lars