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Bug #16676

open

Failed Upgrade with error

Added by Peter N about 15 hours ago. Updated about 1 hour ago.

Status:
New
Priority:
High
Assignee:
-
Category:
Upgrade
Target version:
-
Start date:
Due date:
% Done:

0%

Estimated time:
Release Notes:
Default
Affected Plus Version:
25.11.1
Affected Architecture:
6100

Description

Issue:

Attempting to update from 25.07.1 --> 25.11.1

After updating the system seems to complete fine and reboots. Also no warnings upon beginning the update. See attachments (screenshot 1 & 2). Upon reboot there is no GUI access nor any way to login to the console. Also does not pass traffic.

Only obvious error is when trying to login to console.
Error: ld-elf.so.1: /lib/libutil.so.10: Undefined symbol "initgroups@FBSD_1.8"

Performed multiple different attempts to troubleshoot with no solution, all outcomes are reproducible.

Attempt 1

Rolled back to 25.07.1 and set update settings to current stable. After a reboot from the console ran following commands.
pkg-static clean -ay
pkg-static install -fy pkg pfSense-repo pfSense-upgrade

Seems to have installed correctly as pkg-static info see attachment (versions of packages) on following packages now show updated versions. Reboot try upgrade again from gui and console same issue.

Attempt 2

Tried to go back to a further version. 24.11 trying both 24.11 --> 25.07.1 and 24.11 --> 25.11.1. There is an error message in the gui screen System --> Update --> System Update.
Error message: ld-elf.so:1 Shared object "libmd.so:7" not found, required by "pfSense-repoc"
When selecting either of the branches see attachments (screenshot 3 & 4).
Although there is an error on both versions. When trying to update regardless of this error message, one actually updates normal 24.11 --> 25.07.1 success and the other 24.11 -- 25.11.1 dies like the original complaint. After this tried the commands in attempt #1 again under the 24.11 branch then again tried to update 24.11 --> 25.11.1 same issue no gui, console login, or passing traffic.


Files

Actions #1

Updated by Marcos M about 6 hours ago

  • Description updated (diff)
Actions #2

Updated by Steve Wheeler about 4 hours ago

Are you able to get a full upgrade log from 25.07.1? Preferably from the cli using: pfSense-upgrade -d

Actions #3

Updated by Peter N about 1 hour ago

Per request sending in some files that may help. One is the original upgrade log I initially captured several days ago. Have not done other captures in that area. Other files are logs of boot ups in both environments 25.07.1 and 25.11.1 originals.Minus addresses and macs everything else should be included in those boot up files. Also providing diffs against those two files, but you can perform your own if needed on the originals. Let me know if anything else may help. Thanks.

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