Regression #15387
closed
Boot failure detection tripping on config reset button during boot
Added by Kris Phillips 8 months ago.
Updated 7 months ago.
Category:
Hardware / Drivers
Release Notes:
Force Exclusion
Affected Plus Version:
24.03
Description
When booting the 4200, if you follow the instructions outlined here to press the reset button when the appliance starts to flash the black diamond light, the unit hangs at the smbus0 prompt for a while while it waits for the three red lights to begin flashing:
https://docs.netgate.com/pfsense/en/latest/solutions/netgate-4200/factory-reset.html
This seems to be tripping up the boot failure detection that was introduced in 24.03, as it's then power cycling the appliance with the following message in the console output:
ig4iic3: Using MSI
iicbus3: <Philips I2C bus (ACPI-hinted)> on ig4iic3
driver bug: Unable to set devclass (class: uart devname: (unknown))
driver bug: Unable to set devclass (class: atkbdc devname: (unknown))
ichsmb0: <Intel Alder Lake SMBus controller> port 0xefa0-0xefbf mem 0x4000064000-0x40000640ff at device 31.4 on pci0
smbus0: <System Management Bus> on ichsmb0
Terminated
*** SYSTEM BOOT FAILURE ***
Failed Boot Environment: default
R/r: Enter a recovery shell
Any: Shutdown immediately
Enter an option: 2024-04-07T02:10:58.583524+00:00 - init 1 - - /bin/sh on /etc/rc terminated abnormally, going to single user mode
Enter full pathname of shell or RETURN for /bin/sh: 2024-04-07T02:11:00.708967+00:00 - init 1 - - single user shell terminated.
Appears to have the same boot failure detection on the 4100. Likely not the only devices to have this issue.
Short press detected, entering the factory-defaults recovery mode.
Waiting for the long press to confirm.
- Reset button pressed - resetting configuration to factory defaults. *
- All additional packages installed will be removed *
- The system will reboot after this completes. *
***************************************************************
Terminated
This also affected the SG-2440. This appears to not be smbus related, but simply a result of the reset button causing a non-full boot up.
Initializing.................... done.
- Reset button pressed - resetting configuration to factory defaults. *
- All additional packages installed will be removed *
- The system will reboot after this completes. *
***************************************************************
Terminated
Testing multiple times on these units, they still will factory reset just fine, so this appears to not be a critical stoppage, but it might cause issues depending on how many times the boot failure counter is tripped.
- Description updated (diff)
- Subject changed from Boot Failure Detection Tripping on 4200 Reset Button During Boot to Boot Failure Detection Tripping on Config Reset Button During Boot
This applies to all devices that have a hardware config reset button. The 4200 can be reset at any time which means it can be after boot to avoid this. All other devices can only reset during boot.
- Priority changed from Normal to High
- Target version set to 24.03
This prevents the hardware config reset working on anything that has multiple ZFS BE snapshots present to roll back to.
- Status changed from New to In Progress
- Assignee set to Jim Pingle
Working with Steve, we have identified a method to work around this. Commit coming shortly.
- Status changed from In Progress to Feedback
- % Done changed from 0 to 100
- Subject changed from Boot Failure Detection Tripping on Config Reset Button During Boot to Boot failure detection tripping on config reset button during boot
- Release Notes changed from Default to Force Exclusion
On the 4100 & 4200 as of
24.03-RC (amd64)
built on Wed Apr 10 17:29:00 UTC 2024
FreeBSD 15.0-CURRENT
I am no longer seeing this error. Leaving this open until a couple of other models are confirmed working as well.
- Status changed from Feedback to Resolved
Also available in: Atom
PDF
Updated by 
Updated by 
Updated by 
Updated by 
Updated by