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Bug #15110

open

pfSense hangs when rebooting

Added by Danilo Zrenjanin 11 months ago. Updated 3 months ago.

Status:
New
Priority:
Normal
Assignee:
-
Category:
Operating System
Target version:
-
Start date:
Due date:
% Done:

0%

Estimated time:
Plus Target Version:
Release Notes:
Default
Affected Version:
Affected Architecture:

Description

Start the reboot from the GUI:

Enter an option: pflog0: promiscuous mode disabled
Waiting (max 60 seconds) for system process `vnlru' to stop... done
Waiting (max 60 seconds) for system process `syncer' to stop...
Syncing disks, vnodes remaining... 0 0 0 0 0 0 done
All buffers synced.
Uptime: 3m20s
Khelp module "ertt" can't unload until its refcount drops from 1 to 0.
uhub0: detached

At this point, it hangs. Noticed on a Netgate 6100 with 23.09.1.

Files

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clipboard-202312281024-brq7o.png (1.18 MB) clipboard-202312281024-brq7o.png Danilo Zrenjanin, 12/28/2023 09:24 AM
clipboard-202408011234-stqnb.png (36.5 KB) clipboard-202408011234-stqnb.png Lev Prokofev, 08/01/2024 09:32 AM
netgate 6100 error uhub0 detach.png (42 KB) netgate 6100 error uhub0 detach.png João Moreira, 09/05/2024 10:18 PM
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 #1

Updated by Marcos M 11 months ago

  • Subject changed from pfSense Plus hangs during the graceful reboot process to pfSense hangs when rebooting
  • Description updated (diff)
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 #2

Updated by Steve Wheeler 11 months ago

Note this was after adding a 3rd party SSD.

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 #3

Updated by Danilo Zrenjanin 11 months ago

The clean installation procedure on the 3rd party SSD went smoothly, but the issue persisted with no other side effects.

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 #4

Updated by Kris Phillips 11 months ago

Danilo Zrenjanin wrote in #note-3:

The clean installation procedure on the 3rd party SSD went smoothly, but the issue persisted with no other side effects.

What make and model is the SSD?

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 #5

Updated by Danilo Zrenjanin 11 months ago

Installing the SSD drive in another port did not resolve the issue. It behaved in the same way.

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 #6

Updated by Danilo Zrenjanin 11 months ago

The drives used in testing:

Trancent ts128Gmte452 and SK hynix.

The behavior is the same. It hangs when rebooting.

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 #7

Updated by Danilo Zrenjanin 11 months ago

The TAC ticket number for reference is:
2157407569

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 #8

Updated by M O 9 months ago

same issue here. 6100, 23.09.1

onboard mmc died, added a WD SN520 NVME SSD.

same console output

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 #9

Updated by aleksei prokofiev 9 months ago

Another one TAC ticket with the same issue
2336421939

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 #10

Updated by Christopher Cope 9 months ago

Another user having this issue on a 5100. 2396258146

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 #11

Updated by Kris Phillips 9 months ago

Customer reported this issue utilizing a Dogfish 2242 M.2 SSD. Model SSDMCEAC060B3A. Customer ticket 2396258146.

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 #12

Updated by Christopher Cope 9 months ago

Another customer having this issue on a 5100 with a SHARKSPEED SSD M.2 2242 128GB. 2423567446

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 #13

Updated by Jacques Paquin 8 months ago

Same issue. Factory Netgate 6100. No add-ons or changes. 23.09.1
Have NOT changed the internal storage. Factory everything.

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 #14

Updated by Danilo Zrenjanin 8 months ago

Another user encountered the same issue with their Netgate 6100 device after installing the Transcend TS256GMTE460T NVMe SSD drive.

The internal ticket reference number for this issue is #2488837032.

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 #15

Updated by Danilo Zrenjanin 8 months ago

The 256 GB WD NVMe SSD performs without any issues when used with the Netgate 6100.

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 #16

Updated by Chris W 5 months ago

#2694043009 A 4100 using a Transcend TS128GMTE452T, but doesn't show the same "can't unload" message. This instead looks normal but it never actually reboots.

Netgate pfSense Plus is rebooting now.
pflog0: promiscuous mode disabled
Waiting (max 60 seconds) for system process `vnlru' to stop... done
Waiting (max 60 seconds) for system process `syncer' to stop...
Syncing disks, vnodes remaining... 0 0 0 0 0 0 done
All buffers synced.
Uptime: 2m38s
uhub0: detached
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 #17

Updated by Lev Prokofev 5 months ago

#2694043009 The latest test shows Khelp module "ertt" can't unload until its refcount drops from 5 to 0.

Enter an option:
Message from syslogd@pfSense at Jun 28 07:01:32 ...
php-fpm[407]: /index.php: Successful login for user 'admin' from: 192.168.1.100 (Local Database)

Netgate pfSense Plus is now shutting down ...

net.inet.carp.allow: 0 -> 0
pflog0: promiscuous mode disabled
Waiting (max 60 seconds) for system process `vnlru' to stop... done
Waiting (max 60 seconds) for system process `syncer' to stop...
Syncing disks, vnodes remaining... 0 0 0 0 0 done
All buffers synced.
Uptime: 2m27s
Khelp module "ertt" can't unload until its refcount drops from 5 to 0.
ix3: link state changed to DOWN
ix3: link state changed to UP
uhub0: detached
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 #18

Updated by Lev Prokofev 4 months ago

#3049726503 installed the original drive from the spare device, but it still hangs.

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 #19

Updated by Andrew Almond 3 months ago

Ran into the same issue today on a 6100.
The internal storage was no longer detected after a power outage, so we installed pfSense 24.03 to a USB stick as a temporary workaround.
The output looks the same as the other posts - the usb devices are detached and then nothing. It also needed to be manually rebooted when the the pfSense installation was finished.

We DO NOT get the "Khelp module "ertt" can't unload until its refcount drops from 5 to 0." message".

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 #20

Updated by João Moreira 3 months ago

same error here after change the original 16 GB eMMC to a 128 GB NVMe SSD

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