Bug #15110: pfSense hangs when rebooting - pfSense - pfSense bugtracker

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Bug #15110

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pfSense hangs when rebooting

Added by Danilo Zrenjanin 4 months ago. Updated about 1 month ago.

Status:

New

Priority:

Normal

Assignee:

-

Category:

Operating System

Target version:

-

Start date:

Due date:

% Done:

0%

Estimated time:

Plus Target Version:

Release Notes:

Default

Affected Version:

Affected Architecture:

Description

Start the reboot from the GUI:

Enter an option: pflog0: promiscuous mode disabled
Waiting (max 60 seconds) for system process `vnlru' to stop... done
Waiting (max 60 seconds) for system process `syncer' to stop...
Syncing disks, vnodes remaining... 0 0 0 0 0 0 done
All buffers synced.
Uptime: 3m20s
Khelp module "ertt" can't unload until its refcount drops from 1 to 0.
uhub0: detached

At this point, it hangs. Noticed on a Netgate 6100 with 23.09.1.

Files

clipboard-202312281024-brq7o.png (1.18 MB) clipboard-202312281024-brq7o.png

Danilo Zrenjanin, 12/28/2023 09:24 AM

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#1

Updated by Marcos M 4 months ago

Subject changed from pfSense Plus hangs during the graceful reboot process to pfSense hangs when rebooting
Description updated (diff)

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#2

Updated by Steve Wheeler 4 months ago

Note this was after adding a 3rd party SSD.

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#3

Updated by Danilo Zrenjanin 4 months ago

The clean installation procedure on the 3rd party SSD went smoothly, but the issue persisted with no other side effects.

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#4

Updated by Kris Phillips 4 months ago

Danilo Zrenjanin wrote in #note-3:

The clean installation procedure on the 3rd party SSD went smoothly, but the issue persisted with no other side effects.

What make and model is the SSD?

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#5

Updated by Danilo Zrenjanin 4 months ago

Installing the SSD drive in another port did not resolve the issue. It behaved in the same way.

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#6

Updated by Danilo Zrenjanin 4 months ago

File clipboard-202312281024-brq7o.png clipboard-202312281024-brq7o.png added

The drives used in testing:

Trancent ts128Gmte452 and SK hynix.

The behavior is the same. It hangs when rebooting.

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#7

Updated by Danilo Zrenjanin 4 months ago

The TAC ticket number for reference is:
2157407569

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#8

Updated by M O 2 months ago

same issue here. 6100, 23.09.1

onboard mmc died, added a WD SN520 NVME SSD.

same console output

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#9

Updated by aleksei prokofiev 2 months ago

Another one TAC ticket with the same issue
2336421939

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#10

Updated by Christopher Cope 2 months ago

Another user having this issue on a 5100. 2396258146

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#11

Updated by Kris Phillips 2 months ago

Customer reported this issue utilizing a Dogfish 2242 M.2 SSD. Model SSDMCEAC060B3A. Customer ticket 2396258146.

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#12

Updated by Christopher Cope about 2 months ago

Another customer having this issue on a 5100 with a SHARKSPEED SSD M.2 2242 128GB. 2423567446

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#13

Updated by Jacques Paquin about 1 month ago

Same issue. Factory Netgate 6100. No add-ons or changes. 23.09.1
Have NOT changed the internal storage. Factory everything.

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#14

Updated by Danilo Zrenjanin about 1 month ago

Another user encountered the same issue with their Netgate 6100 device after installing the Transcend TS256GMTE460T NVMe SSD drive.

The internal ticket reference number for this issue is #2488837032.

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#15

Updated by Danilo Zrenjanin about 1 month ago

The 256 GB WD NVMe SSD performs without any issues when used with the Netgate 6100.

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